Privacy Policy

Smartofferclub respects the privacy of clients, prospects, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our event floristry services across Canada. Our practices aim to align with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial laws where relevant.

1. Information we collect

We may collect personal information that you provide directly, such as your name, contact details, event dates, venue information, design preferences, and budget ranges. We may also collect business contact information for corporate clients, including billing contacts and project stakeholders. When you interact with our website, we may record technical data such as IP address, browser type, device characteristics, and pages viewed. Where permitted, cookies and similar tools can assist with session continuity, analytics, and preference storage.

2. How we use information

We use personal information to respond to inquiries, prepare quotes, manage design and production, coordinate delivery and on-site work, process payments, and provide after-event follow-up. Information may also support internal analytics, training, quality assurance, and security monitoring. With appropriate consent where required, we may share updates about availability, seasonal offerings, or service refinements. Communications include unsubscribe options.

3. Sharing and service providers

We may share personal information with vetted service providers who assist with logistics, payments, technology, or customer support. These parties are permitted to use information solely to deliver contracted services and are expected to apply appropriate safeguards. If required by law, regulation, or court order, we may disclose information to authorities or other parties in accordance with legal process.

4. Retention and security

We retain personal information for periods necessary to meet the purposes described here and to comply with legal, accounting, or reporting obligations. Safeguards include role-based access, encryption in transit where supported, and training for personnel handling client data. Despite reasonable measures, security risks can exist on any networked system, and we encourage clients to share only information that is relevant to planning and fulfillment.

5. Your choices and rights

Subject to Canadian privacy law, individuals may request access to their personal information, ask for corrections, or withdraw consent to communications. We will respond within a reasonable time and outline any steps required to verify identity. Marketing messages include straightforward opt-out links, and clients can reach us using the contact details below to update preferences.

6. Cookies and analytics

Our website may use cookies to remember preferences and understand aggregate usage patterns. You can adjust browser settings to limit certain tracking technologies. Some site features may depend on cookies; disabling them can reduce personalization, but essential content and navigation remain available.

7. International and third-party tools

Service providers or backups may operate outside your province or outside Canada. Contractual protections aim to maintain standards consistent with this Policy. Links on our site can lead to third-party platforms, each with its own privacy terms. We recommend reviewing their statements before submitting information.

8. Children

Our services are intended for events organized by adults and professional teams. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

9. Updates to this Policy

We may revise this Policy to reflect changes in services, technology, or legal requirements. The revised version will indicate the effective date. Material changes will be highlighted for a reasonable period on this page.

10. Contact

Questions or requests regarding this Policy can be directed to Smartofferclub at Smartofferclub@gmail.com or by phone at +14164739108. Mailing address: 1283 Granville Street, Vancouver, BC V6Z 1M6.